Contact Us – Red Karpet

Contact Info

Thanks for browsing redkarpet.in, in case you have any query feel free to write to us at below mentioned email id or you may also fill the enquiry form. Our representative will be oblige to help you in the respective matter or call on the given number. We’d love to show you how we can help you create a better guest experience.

Address

F - 75 Abul Fazal Encl. - 1, New Delhi, India

Phone Number

(+91) 8851590491

E-mail Address

contact@redkarpet.in

Working Days/Hours

Mon - Sat / 10:00AM - 5:00PM

Send Us a Message

Frequently Asked Questions

What is Red Karpet

Red Karpet is Online Hospitality Marketplace based in New Delhi India. Largest and most convenient hyper-local delivery company, which enables you to order all the House Keeping and other daily essential products need for Hotel, Industries, Hospital, School and Offices, directly via your mobile or web browser.

What kind of products does Red Karpet sell?

We sell products related to Hospitality, which can be of various categories such as House Keeping, Room Service, Maintenance & much more.

What cities and locations does Red Karpet operate in?

Red Karpet currently operates in Delhi Only.

Do you charge for delivery?

Every store has its own delivery charges, which can be waived off if you order above a specified minimum amount from the store. The minimum charges and the delivery charges are subjective and are mentioned on the app and website at the checkout page.

How safe is shopping on redkarpet.in

Red Karpet realise how important it is to securely store any information that you provide. Redkarpet.in maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

What are your delivery timings?

The delivery timings are different for different localities. In some locations, our delivery process starts same day and the possibly delivery can be on next working day. Order placed on weekend (Saturday) will be delivered on Monday.

Can I change the delivery address of my order?

Currently, we do not offer this option. You can, however, cancel your order and reorder from a different locality.

How can I cancel my order?

Red Karpet provides easy and hassle-free cancellation. You can cancel your order via the app or web before it is dispatched to your delivery location.

What If I want to return something?

The timeline to raise a complaint of the user return orders should be on same day the order delivered.

What if I have a complaint regarding my order?

Please reach out to us via the “Customer Care Number Mention”. Our customer care team is more than happy to help you.

Will I get an order confirmation?

We will send you a confirmation email detailing the exact order received shortly after your order is placed.

What if I’m not in when you deliver?

Deliveries will usually be made Monday to Saturday, between 10am and 5pm. If you or the intended recipient is not available, each time an attempt is made, our team will call you and fix to rearrange the delivery.

How long will it take to receive a refund from returned products?

The product you wish to return must be in a saleable condition in its original, undamaged packaging, and we will consider the overall condition of the product being returned when making a refund. Red Karpet will refund the price of the item to the purchaser or exchange it as soon as it is received by us. This will usually reach that account within 7 working days.